Privacy Policy — pk447

01 Information We Collect

When you register for an account, use our services, or interact with pk447 in any way, we may collect the following categories of personal information:

Identity & Contact Information: This includes your full legal name, date of birth, gender, nationality, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This information is collected during registration and is required to create and maintain your pk447 player account.

Identity Verification Documents: As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identification documents such as your Bangladesh National Identity Card (NID), passport, or driver's licence. We may also request proof of address (such as a utility bill or bank statement) and proof of payment method (such as a screenshot of your bKash or Nagad account registered in your name).

Financial Information: We collect records of deposits, withdrawals, and transaction histories related to your pk447 account. We receive confirmation references from payment providers including bKash, Nagad, Rocket, and Upay. We do not store full payment account numbers or PINs on our servers — payment authentication is handled directly by the respective payment provider.

Technical & Usage Data: We automatically collect certain technical data when you access pk447, including your IP address, device type, operating system, browser type and version, session duration, pages visited, games played, bets placed, and referring URLs. This data is used for platform security, fraud detection, and service improvement purposes.

Communications Data: When you contact pk447's support team via live chat or email at [email protected], we retain records of those communications including timestamps, the content of messages, and any attachments you provide. These records are used for quality assurance, dispute resolution, and training purposes.

02 How We Use Your Data

pk447 processes your personal information only for legitimate, clearly defined purposes. The primary purposes for which we use your data are set out below, along with the lawful basis on which each processing activity rests:

• Account Creation & Management: We use your identity and contact information to set up and maintain your player account, verify your identity, and ensure that your account reflects your current preferences and settings. Lawful basis: performance of a contract.
• Payment Processing: We share necessary transaction references and account details with our payment partners (bKash, Nagad, Rocket, Upay, and partnered banks) to facilitate deposits and withdrawals in Bangladeshi Taka (৳). Lawful basis: performance of a contract.
• KYC & Age Verification: We process identity documents to verify that you are aged 18 or over, that you are who you claim to be, and that your account complies with our Terms & Conditions. This is a mandatory step before withdrawals can be approved. Lawful basis: legal obligation and legitimate interest.
• Responsible Gaming: We analyse your gameplay patterns, session lengths, deposit frequency, and betting history to identify signs of problem gambling behaviour. Where such signs are detected, we may reach out proactively, apply temporary limits, or escalate to our responsible gaming team. Lawful basis: legitimate interest and legal obligation.
• Fraud Prevention & Security: Technical and behavioural data is used by our risk management systems to detect suspicious activity, including account takeover attempts, bonus abuse, money laundering, and multi-accounting. Lawful basis: legitimate interest.
• Customer Support: Communications data is used to respond to your queries, resolve disputes, and improve the quality of our support services. Lawful basis: performance of a contract and legitimate interest.
• Platform Improvement: Aggregated, anonymised usage data is used to analyse platform performance, identify popular features, fix technical issues, and guide product development decisions. This processing does not involve identifiable personal data. Lawful basis: legitimate interest.
• Marketing Communications: With your consent, we may use your email address or mobile number to send you information about pk447 promotions, bonuses, seasonal offers (such as Eid specials, BPL tournament promotions, and Pohela Boishakh offers), and platform updates. You may opt out of marketing communications at any time by contacting [email protected].

pk447 does not use automated decision-making or algorithmic profiling that produces legally significant effects on individual players without human oversight. Any automated flags generated by our risk or responsible gaming systems are reviewed by a member of the pk447 compliance team before action is taken.

03 Data Sharing & Disclosure

pk447 does not sell, rent, or trade your personal information. We share your data only with trusted third parties where it is strictly necessary to deliver our services or to comply with a legal obligation. The categories of recipients with whom we may share your data are described below:

Payment Service Providers: To process your deposits and withdrawals, pk447 shares the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, Dutch-Bangla Bank, Islami Bank, and Sonali Bank. These providers operate under their own privacy policies and are responsible for the security of the data they receive from us in the course of payment processing.

Game Content Providers: Games available on the pk447 platform are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers to enable game delivery and fairness auditing. They do not receive your full personal identity data.

Identity Verification Services: Where automated KYC processing is employed, pk447 may share identity document images with a certified third-party verification provider. Such providers are contractually bound to process your data solely for verification purposes and to maintain strict data security standards.

Legal & Regulatory Authorities: pk447 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid legal order, or in connection with an investigation into suspected fraud, money laundering, or other criminal activity. We will disclose only the information specifically requested and will notify the affected player where legally permitted to do so.

Business Transfers: In the event that pk447 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Privacy Policy will continue to be respected by the successor entity.

04 Cookies & Tracking Technologies

pk447 uses cookies and similar technologies (including local storage and session storage) to deliver a functional, personalised, and secure platform experience. This section explains the types of cookies we use and how you can manage them.

What Are Cookies? Cookies are small text files placed on your device by a website you visit. They are widely used to make websites work more efficiently, to remember your preferences, and to provide platform operators with analytical data about how their service is used.

Managing Cookies: You can control and delete cookies through your browser settings at any time. Please note that disabling essential or security cookies may prevent certain features of pk447 from functioning correctly and may result in your session being terminated. Instructions for managing cookies are available in your browser's help documentation (Chrome, Firefox, Safari, Edge, and Opera all provide cookie management controls).

pk447 does not use third-party advertising cookies or cross-site tracking pixels to serve targeted advertising to pk447 players on external websites or social media platforms.

05 Data Retention

pk447 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and responsible gaming obligations. The following retention periods apply to the main categories of personal data we hold:

• Account & Identity Data: Retained for the duration of your active account relationship with pk447, plus a minimum of 5 years following account closure. This extended retention period is required for anti-money laundering compliance and to allow for the resolution of any retrospective disputes or legal claims.
• Transaction Records: All deposit and withdrawal records, including references, amounts in ৳, timestamps, and payment method details, are retained for a minimum of 7 years from the date of the transaction. This meets standard financial record-keeping requirements.
• KYC Documents: Identity documents submitted for verification purposes are retained for the duration of the account relationship and for 5 years after account closure, in line with anti-money laundering best practices.
• Communications Data: Support chat transcripts and email correspondence are retained for 3 years from the date of the last communication in a given thread, to allow for quality assurance review and dispute resolution.
• Technical & Log Data: Server logs, IP address records, and session data are retained for 12 months, after which they are deleted or fully anonymised. Anonymised, aggregated analytics data may be retained indefinitely for product improvement purposes.
• Marketing Consent Records: Records of your marketing consent preferences are retained for as long as your account is active, and for 3 years following account closure, to demonstrate compliance with consent requirements.

When the applicable retention period expires, pk447 will securely delete or irreversibly anonymise the relevant personal data. Data subject to an active legal hold (for example, in connection with an ongoing dispute or regulatory investigation) will be retained until that hold is lifted, regardless of the standard retention period.

06 Your Privacy Rights

pk447 respects your right to control your personal data. The following rights are available to all registered players in connection with the personal information pk447 holds about them:

• Right of Access: You may request a copy of the personal data pk447 holds about you at any time. We will provide a summary of your data within 10 business days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Contact our support team at [email protected] with the specific information you wish to correct.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing on legitimate interest grounds. Note that this right is subject to overriding legal retention obligations — for example, transaction records and KYC data held under anti-money laundering requirements cannot be erased on request alone.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a correction request is being assessed or where you have objected to processing and a determination is pending.
• Right to Object to Marketing: You have an unconditional right to object to the use of your personal data for direct marketing purposes at any time. To opt out of marketing communications from pk447, contact [email protected].
• Right to Data Portability: Where technically feasible, you may request that pk447 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where pk447 processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact the pk447 Data Privacy team at [email protected] with the subject line "Privacy Request — [Your Right]". We will acknowledge your request within 48 hours and aim to fulfil it within 10 business days. In some cases, we may need to verify your identity before processing a data rights request to ensure we are acting on the correct account.

07 Data Security Measures

pk447 takes the security of your personal information seriously and implements a layered set of technical and organisational controls to protect your data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes the following measures:

• Transport Layer Encryption: All data transmitted between your device and pk447's servers is encrypted using TLS 1.2 or higher (commonly displayed as HTTPS / 🔒 in your browser address bar). This protects your login credentials, personal details, and payment information in transit.
• At-Rest Encryption: Sensitive data stored in pk447's database systems — including identity documents, KYC records, and account credentials — is encrypted at rest using industry-standard AES-256 encryption.
• Password Security: Player account passwords are stored as salted cryptographic hashes. pk447 staff cannot view your plain-text password. We strongly recommend using a unique, complex password for your pk447 account.
• Access Controls: Access to player personal data within pk447's internal systems is governed by strict role-based access controls. Only authorised personnel with a legitimate business need may access personal data, and all such access is logged and audited.
• Fraud Detection Systems: pk447 employs automated monitoring systems that analyse login patterns, IP addresses, device fingerprints, and transaction behaviour to detect and block suspicious activity in real time.
• Third-Party Security Audits: pk447's platform and data handling practices are periodically reviewed to identify and address potential vulnerabilities. Game content providers are required to maintain independently audited security standards as a condition of their partnership with pk447.
• Incident Response: In the event of a data security incident that may affect your personal information, pk447 will notify affected players promptly — at the email address registered to the account — and will take immediate steps to contain the incident and mitigate any harm.

While pk447 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security against all possible threats. Players are encouraged to take their own precautions — including using a strong, unique password, avoiding shared devices when accessing pk447, and logging out of their account when using a device that is accessible to others.

08 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk447 handles your personal data, please reach out to us through one of the following channels:

• Email: [email protected] — Please use the subject line "Privacy Enquiry" for data-related questions or "Privacy Request — [Your Right]" for formal data subject requests.
• Live Chat: Available 24/7 on the pk447 platform. Our support agents are trained to handle privacy enquiries and will escalate to the Data Privacy team where required.
• Response Times: We acknowledge all privacy-related emails within 48 hours (Bangladesh Standard Time, UTC+6) and aim to provide a full response within 10 business days. Complex data rights requests may take longer, in which case we will inform you of the expected timeframe.

Complaints: If you are dissatisfied with pk447's handling of your personal data and feel that your concerns have not been adequately addressed after contacting our support team, you have the right to escalate your complaint. pk447 treats all privacy complaints seriously and will review escalated cases with full independence from the original decision-maker. We ask that you allow a minimum of 10 business days for an initial response before escalating a complaint.

Policy Updates: pk447 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. Material changes will be communicated to registered players via email or a prominent in-platform notice at least 14 days before taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of pk447 following any update constitutes your acceptance of the revised Privacy Policy.

This Privacy Policy was drafted and is maintained in English. pk447 is an English-language platform serving the Bangladesh market, and English is the controlling language of this Policy. All privacy-related correspondence should be conducted in English.